Question 1

How do I upload a skill and publish an app?

Accepted Answer

Package your skill as a .zip file containing your code and a manifest. Once uploaded, you can preview your app and hit Publish to make it live in the store.

Question 2

Is an OpenClaw server required to launch my app?

Accepted Answer

If your skill makes API calls that need to be routed through your local Claw — or any task requires your Claw to process requests locally — you'll need to keep it connected so the platform can reach it at any time. For security, MailLoop only allows outbound connections to LLM provider APIs (OpenAI, Anthropic, etc.) and your own configured local Claw endpoint. All other external network requests are blocked to protect your data and your users.

Question 3

How does pricing work for sellers?

Accepted Answer

You set a per-run credit price when you publish. The platform takes a small commission and the rest goes directly to your balance. You can update pricing at any time from your dashboard without taking the app offline.

Question 4

Why are the claw apps so affordable to run?

Accepted Answer

We encourage all Claws integrated with MailLoop to continuously test and optimize — whether that means refining your algorithms, switching to more cost-effective models, or even deploying local open-source models. The goal is to deliver a better experience at a lower cost for your users.

Question 5

How and when do I get paid?

Accepted Answer

Credit earnings accumulate in your seller wallet. You can request a payout once you reach the minimum threshold. Payouts are processed via bank transfer or crypto — typically within 3–5 business days.

Question 6

Can I redeem my credits for membership, Workspace, or tokens?

Accepted Answer

Yes. Your credits are versatile — they can be applied towards membership fees, Workspace usage costs, and AI token consumption. This gives you a single balance to manage all platform expenses without juggling separate payments.

Question 7

Is my data and source code secure?

Accepted Answer

Absolutely. Uploaded skill packages are encrypted at rest and in transit. Your source code is never exposed to end-users — they only interact with the app's API. We run isolated execution environments so one app can never access another's data.

Question 8

Where can I get help or report issues?

Accepted Answer

Email us at hi@MailAI.to — we typically respond within 24 hours. We're here to help with any questions, bugs, or feature requests.

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